As an organization consultant dedicated to strategic planning, process improvement, climate, and culture, I've witnessed a diverse spectrum of approaches to Diversity, Equity, and Inclusion (DEI). DEI is essentially climate and culture work. It is about crafting workplaces imbued with a sense of belonging and inclusion.

I've seen thoughtful, compassionate, and transformative strategies and those that inadvertently contribute to misunderstanding or harm. A common concern threading through these experiences is the quick 'cancellation' or dismissal of individuals when they stumble in their DEI journey. Instead of an abrupt cutoff, we must cultivate an environment of openness, patience, and understanding.

The Value of Empathy Over Dominant Cultural Norms

Navigating the intricate paths of DEI can be complex and filled with missteps, but these moments can be pivotal opportunities for growth and learning. When an individual stumbles in their understanding or practice of DEI, it’s an opening for enlightenment—not just for that person, but for all involved.

This empathetic approach does not ignore or diminish the potential harm caused. Rather, it's about acknowledging the impact, offering constructive feedback, and inviting individuals to learn from their mistakes. We must not let dominant cultural norms suppress the chance for enlightenment and growth.

Open Communication Channels: The Bedrock of Understanding

To transform missteps into learning opportunities, we must create spaces where individuals feel safe expressing their thoughts and asking questions. Fostering a culture of psychological safety is crucial, where individuals aren't ridiculed or penalized for their misunderstandings or mistakes.

Active listening, acknowledging different viewpoints, and facilitating dialogues that allow for learning and understanding are essential elements of open communication. Within this open dialogue, we can explore and challenge our values, norms, and the policies, practices, and procedures that perpetuate biases.

Education and Continuous Learning: Keys to Inclusion

DEI is a complex field that intersects with various aspects of human experience and societal structures, necessitating continuous learning and unlearning. Investing in workshops, training, and resources that allow individuals to explore DEI at their own pace can be incredibly beneficial. These tools can provide frameworks and language to help navigate DEI conversations and actions more effectively.

A Collective Journey Towards Inclusive Workplaces

The journey towards a diverse, equitable, and inclusive society is a shared responsibility. It's a path we are all traversing, learning, and growing as we move forward. By fostering empathy, promoting open communication, and encouraging continuous education, we can shape spaces where everyone feels heard, respected, and valued.

These steps bring us closer to realizing the vision of inclusive and equitable workplaces that truly belong to everyone. In this journey, we are striving for subtle acts of inclusion and building a community where everyone is welcomed to express, learn, and grow together, far beyond the dominant cultural norms.


  1. "Dare to Lead" by Brené Brown: In this book, Brown emphasizes the importance of empathy, vulnerability, and courage in leadership, including fostering an environment of openness and understanding.
  2. "Psychological Safety: The Key to Happy, High-Performing People and Teams" by Laura Delizonna: This resource explores the concept of psychological safety and its importance in the workplace. It provides actionable insights into creating spaces where individuals feel safe to express their thoughts and ask questions.
  3. "Courageous Conversations About Race: A Field Guide for Achieving Equity in Schools" by Glenn E. Singleton: While this resource is focused on the education sector, it provides valuable frameworks for facilitating open and honest dialogues on race and equity. It could be adapted for workplace discussions.
  4. "Diversity, Equity, and Inclusion: Strategies for Facilitating Conversations on Race" by Caprice D. Hollins and Ilsa M. Govan: This resource offers strategies for facilitating conversations about race and DEI, emphasizing empathy and understanding.
  5. "Inclusion: Diversity, The New Workplace & The Will To Change" by Jennifer Brown: This book emphasizes the importance of continuous learning in DEI work and provides strategies for fostering inclusion in the workplace.
  6. "How to Be an Antiracist" by Ibram X. Kendi: While this book examines racism, it offers insights into the journey of learning and unlearning biases, and highlights the importance of active participation in creating an equitable society.