Drawing the Future: How Visualizing Organizations Unlocks New Insights

Kelvin F. Alfaro -

If you’ve ever taken part in an organizational change effort, you’ve likely seen a diagram—a chart, a process flow, a map of who reports to whom. In recent conversations about organizational design, it struck me that organizational design is, at its core, about drawing pictures. However, these are not just drawings for art’s sake—they are tools to help people see how an organization works now, and imagine how it could work better.

There’s a saying: “All models are wrong, but some are useful.” These pictures don’t have to be perfect. The power is in what they reveal and the conversations they spark.

Why Do We Draw? The Power of Visualization in Organizations

At its best, organizational design helps groups understand complexity by turning abstract concepts into tangible images. When we create models, maps, or diagrams, we:

  1. Make the Invisible Visible – Many things about how an organization runs are hidden: informal rules, power dynamics, disparate preferences, or unspoken expectations. Drawing them out helps teams name and better understand them.
  2. Spot Patterns and Gaps – A picture can quickly show where something isn’t working, what’s missing, or where things are duplicated.
  3. Create a Shared Language – Diagrams help people with different experiences and points of view talk to each other more easily. They offer a common starting point.
  4. Support Smarter Decisions – When teams can see how all the pieces fit together, they can better weigh their options before acting.
  5. Make Space for All Kinds of Thinkers – Drawing invites participation from people who think visually or find conversations easier when they can “see” the structure. It reduces over-reliance on verbal or written explanations alone.

The Challenge: All Models Are Wrong, but They Are Still Useful

One of the central tensions in organizational design is that no model is ever entirely accurate. Organizations are messy, living systems. No drawing will ever capture all the complexity of human relationships, informal networks, and shifting priorities. And that’s okay.

What matters most is not whether the drawing is “right.” What matters is that people talk about it, challenge it, and use it to move forward. The act of drawing together helps uncover what people assume, what they value, and what they’re hoping to change.

Helping Teams Draw Better Pictures

As a consultant, I don’t draw pictures for clients—instead, my goal is to help them draw their own—to see their organization—and reimagine it—together. Here’s how you can do that too:

  1. Start with Questions, Not Assumptions: Before putting anything on paper, ask questions that encourage deep reflection:
    1. How does work actually get done here?
    2. Where are the biggest bottlenecks or breakdowns?
    3. Who needs to collaborate but isn’t yet?
    4. What does success look like?
  2. Co-Create the Visuals: Don’t show up with a finished chart. Invite people to sketch ideas using sticky notes, digital tools, or whiteboards. When the people doing the work help create the picture, it’s more likely to reflect reality—and lead to change. 
  3. Use Multiple Perspectives: Encourage teams to create different versions of their organization:
    1. The Current State Map – What’s happening now?
    2. The Ideal Future State – What do we want instead?
    3. The Shadow System – How do people really get things done when the official way doesn’t work?
  4. Iterate and Evolve: These drawings are not final, but rather living documents. Encourage teams to revisit and refine their diagrams as they learn and adapt.
  5. Help Translate Insights into Action: The real value comes when teams use what they’ve seen to make better decisions, experiment with new ways of working, or re-align their strategy.  

Seeing the Bigger Picture

Organizational design is not about getting the drawing just right. It’s about using that drawing to bring people together, reflect on what’s working, and take steps toward something better.

So next time a conversation starts about structure or strategy, grab a marker. Start drawing. See what you notice—and what surprises you.

Further Exploration

Shows how inclusive design thinking applies to visual systems

Systems Thinking For Social Change
“David Stroh has produced an elegant and cogent guide to what works. Research with early learners is showing that children are natural systems thinkers. This book will help to resuscitate these intuitive capabilities and strengthen them in the fire of facing our toughest problems.”—Peter Senge, author of The Fifth Discipline Concrete guidance on how to incorporate systems thinking in problem solving, decision making, and strategic planning—for everyone! Donors, leaders of nonprofits, and public policy makers usually have the best of intentions to serve society and improve social conditions. But often their solutions fall far short of what they want to accomplish and what is truly needed. Moreover, the answers they propose and fund often produce the opposite of what they want over time. We end up with temporary shelters that increase homelessness, drug busts that increase drug-related crime, or food aid that increases starvation. How do these unintended consequences come about and how can we avoid them? By applying conventional thinking to complex social problems, we often perpetuate the very problems we try so hard to solve, but it is possible to think differently, and get different results. Systems Thinking for Social Change enables readers to contribute more effectively to society by helping them understand what systems thinking is and why it is so important in their work. It also gives concrete guidance on how to incorporate systems thinking in problem solving, decision making, and strategic planning without becoming a technical expert. Systems thinking leader David Stroh walks readers through techniques he has used to help people improve their efforts on complex problems like: ending homelessness improving public health strengthening education designing a system for early childhood development protecting child welfare developing rural economies facilitating the reentry of formerly incarcerated people into society resolving identity-based conflicts and more! The result is a highly readable, effective guide to understanding systems and using that knowledge to get the results you want.
Google Books

Connects systems thinking and visual modeling to equity and social impact.

Miro | The Innovation Workspace
Miro is the innovation workspace where teams manage projects, design products, and build the future together. Join 80M+ users from around the world.
https://miro.com/

Collaborative whiteboard tools perfect for virtual teams.